We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (14) |
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4 Stars (1) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Leave a Review
Kettle liked
Great kettle
For a long time i wanted this kettle. The truth after the loss is still used. It is strange that in the application every time you have to reconnect to the kettle, it takes seconds 5. the store said that it should be, but i have some doubts about it. In general, the kettle is happy.
Item as always on top, store 5 stars
Came in three days
Great teapot. It has BT connection, not wifi, so I still can't start to boil from my bed. :) Now it has become a bit cheaper and can be delivered directly from Russia.
Excellent kettle, fast delivery
Delivery to chelyabinsk region 26 days. Track number tracked. The box was crumpled, but the kettle was intact! Disappointed the lack of the ability to launch the kettle through the application, places the kettle goes beyond the platform, places vice versa.
Okay. But there is a nuance that disappears periodically the kettle becomes unavailable in the application, until you remove it and re-connect it.
Half forces
Great kettle
Superrr
Before barnaul delivered in 4 days. The kettle is good. Not yet figured out the control, but where it turns on understood through the translator. Take, the kettle is good
All ok, 6 days delivery
Lost connection with the kettle every time you close the application, open the application and writes that there is no connection with the device